A heuristic put simply is 'a method to help solve a problem'. In computing heuristics usually take the form of a set of informal guidelines that can be applied to test the usability of user interfaces. The most widely cited by far are Jacob Neilson's Ten Usability Heuristics which can be found on the following link:
http://www.useit.com/papers/heuristic/heuristic_list.html
..........tbc
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